Refund policy
Chunie Productions — Returns & Refund Policy
Effective: August 2026
At Chunie Productions, your satisfaction is important to us. Our products include stocked merchandise, such as comics, as well as apparel and merchandise made to order through our production partner.
Because made-to-order products are produced specifically for each order and comics are sold as stocked collectible merchandise, standard returns are not accepted.
However, if an item arrives damaged or defective, or if we send you an incorrect item, we're here to help.
7-Day Issue Reporting Policy
Customers have seven (7) calendar days from the confirmed delivery date to contact Chunie Productions regarding an eligible problem with an order.
Claims submitted after this period may not be eligible for replacement or refund.
What Qualifies for Review
We will review claims involving the following:
- An item that arrived damaged
- A printing, manufacturing, or production defect
- An incorrect item shipped by Chunie Productions or our production partner
To report an issue, please email info@chuniepro.com within seven (7) calendar days of confirmed delivery and include:
- Your order number
- Clear photographs showing the issue
- A brief description of the problem
- Photographs of the shipping packaging when the claim involves damage during delivery
Upon review and approval, Chunie Productions may, at its discretion, replace the affected item or issue an appropriate refund at no additional cost to the customer.
Chunie Productions may request additional information or photographs when reasonably necessary to evaluate a claim.
What Does Not Qualify for Return, Replacement, or Refund
The following are not eligible:
- Change of mind or buyer's remorse
- Incorrect size selection
- Color preference
- Ordering the wrong item
- Unsold retailer inventory
- Normal wear or minor cosmetic changes resulting from handling
- Damage occurring after confirmed delivery, including damage resulting from handling, storage, display, resale, or improper care
Customers are encouraged to review product descriptions, sizing information, and order details carefully before completing a purchase.
Retailer Orders
Retailer orders are nonreturnable and final sale.
Unsold inventory, changes in customer demand, or other sell-through considerations do not qualify for return, refund, exchange, or credit.
Retailers remain eligible to submit claims involving merchandise that arrived damaged or defective, or when an incorrect item was shipped, provided the issue is reported within seven (7) calendar days of confirmed delivery and otherwise meets the requirements of this policy.
Return Authorization Required
All return, replacement, or refund requests must be reviewed and approved by Chunie Productions before merchandise is returned.
Do not send merchandise back unless instructed to do so by Chunie Productions.
Items returned without prior authorization may not be eligible for replacement or refund.
Depending on the circumstances, Chunie Productions may resolve an approved claim without requiring the affected merchandise to be physically returned.
Exchanges
Chunie Productions does not offer direct exchanges.
For apparel or merchandise ordered in an incorrect size, color, or variation, customers may place a new order for the desired item.
Eligible damaged, defective, or incorrectly shipped items will be handled in accordance with the claim process described above.
Refunds
When Chunie Productions determines that a refund is the appropriate resolution for an approved claim, the refund will be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days. Additional posting time may be required by your bank, credit card issuer, or other financial institution.
Questions or Order Issues
If you have questions or need to report an eligible issue with an order, please contact:
Chunie Productions, LLC
Email: info@chuniepro.com
Please include your order number when contacting us regarding an existing purchase.